Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
Estate and letting agents were recognised in counties around the UK. Regional and national Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand helps agents generate consumer trust.”
Gary Bramall, Chief Marketing Officer for Zoopla addressed the audience “Zoopla has proudly supported The ESTAS for 9 years, which recognises your passion to be the best agents ever by creating unforgettable experiences for your customers. Great customer service should be the DNA of your entire company, not just a department and because we know how demanding your customers are, that makes these awards so special.”
Leanne Parr, Founder of Harper Williams Estate Agents said “We are absolutely thrilled to be recognised and come away as winners at this year’s ESTAS, within our first 12 months of launching. It means so much to us as we know it’s our amazing customers who have judged our performance. We live and breathe our passion for people and property, and therefore take our levels of customer service very seriously because we know clients have a choice. We are very proud of the personal service, and this proves we are delivering what we promise. We will continue to work tremendously hard as a business to constantly keep improving our service levels as an ongoing commitment to our valued customers, and to help change the often negative perception of this wonderful industry.”
Check out the winners list at: -
If you are thinking of selling your property and only want 5-star service from an award winning Warrington/ Cheshire agent, contact the friendly team at Harper Williams on 01925 407210 or visit https://www.harper-williams.co.uk/valuation.