The ESTAS, sponsored by Zoopla - the UK’s most comprehensive property destination, honours the best agents, conveyancers and mortgage advisors in the UK. The awards are powered by The ESTAS’ online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the transaction and a strict verification process ensures reviews are genuine. This year’s shortlist has been calculated following the evaluation of 47,000 client reviews.
Estate & letting agents have been shortlisted in 20 regions around the UK. The regional and national winners will be announced virtually at the ESTAS ceremony on 3rd July 2020. The awards will be presented by TV property expert Phil Spencer in front of thousands of the UK’s top property professionals.
Spencer said: “The ESTAS encapsulates what your typical agent is trying to do, which is to provide an honest, transparent service for their clients, and are based on real feedback, from real clients experiencing real service from agents.
Good customer service is imperative within the estate agency industry, and there is a renewed opportunity for high street agents to show the general public that service does really matter. Traditional agents do an incredible job for their clients in a process that is littered with potential pitfalls and the ESTAS celebrates those who go above and beyond.”
Commenting on The ESTAS, Charlie Bryant, CEO at Zoopla - the Headline Partner of this year’s awards, said: “Zoopla shares the core principles of excellence in customer service with many agents in the UK, and we are unwavering in the delivery of our customer-centric approach. Customer service is a real measure of quality, and can bolster every business’s performance, regardless of its size, scale, or location. It also offers room for ingenuity - customer service is not a one-size fits all model. To celebrate our 10th anniversary of sponsoring The ESTAS we are delighted to present the Zoopla Xcellence Award which highlights those agents that have performed consistently over the last 10 years, I wish every shortlisted agent the very best of luck at the awards in July.”
Simon Brown, founder of The ESTAS says “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”
Leanne Parr, owner of Harper Williams said “We are very proud to be shortlisted within our regional category for the second year running in our business, alongside getting shortlisted for the most prestigious award the ’People’ Award for the second year running. We take our levels of customer service very seriously because we know clients have a choice. Hopefully, we can go one step further and win at the awards on 3rd July.
We also wanted to say a massive thank you to all our amazing customers from 2019, that kindly took the time to log an online vote for us.